Mahindra is showing that it takes customer feedback seriously. After launching the XEV 9S at a starting price of Rs 19.95 lakh (ex-showroom), the electric seven-seater SUV gained attention for its bold design, premium features, and advanced INGLO platform.
But some early reviews pointed out a concern — the adaptive suspension felt a bit too soft in real-world driving conditions.
Now, Mahindra has responded with a practical solution: a new Custom drive mode. This feature allows drivers to individually adjust suspension, steering, and powertrain settings. In simple terms, the SUV can now adapt to your mood instead of forcing you to adapt to it.
Platform
The XEV 9S is built on Mahindra’s dedicated INGLO electric platform. This architecture is designed specifically for EVs, offering better battery integration, improved weight distribution, and enhanced safety.
Because it’s a ground-up electric SUV, the XEV 9S promises modern technology, strong performance, and flexibility in tuning. And that flexibility is exactly what the new Custom mode enhances.
Being positioned as India’s electric seven-seater SUV, it targets families who want space and sustainability without compromising on driving dynamics.
Feedback
When the XEV 9S first hit the roads, reviewers praised its comfort. However, many felt that the adaptive suspension — available only in higher trims — leaned too much toward softness.
On uneven roads, the SUV showed noticeable vertical movement. It absorbed bumps well, but body control wasn’t as tight as some drivers expected.
Switching to Race mode made the suspension firmer and reduced that floating sensation. But there was a catch. Race mode also sharpened throttle response and adjusted regenerative braking, making the SUV feel more aggressive. That setup worked for spirited driving but felt excessive for daily city commutes.
It was like turning on “sports mode” just to fix ride control — not the most practical solution.
Custom
This is where the Custom drive mode makes a real difference. Instead of choosing between fixed driving personalities, you can now mix and match settings.
Drivers can independently adjust:
- Suspension stiffness
- Steering weight
- Throttle response
- Regenerative braking levels
So, if you prefer firmer suspension for better stability but want light steering for easy parking, you can set it that way. Want efficient throttle response but tighter body control? That’s possible too.
Custom mode acts like a tailor-made suit — fitted precisely to your preferences instead of following a standard size.
Modes
The XEV 9S now offers a complete range of drive modes to suit different situations.
| Drive Mode | Suspension | Throttle | Ideal Use |
|---|---|---|---|
| Default | Balanced | Balanced | General driving |
| Everyday | Soft | Smooth | City comfort |
| Range | Softer | Eco-tuned | Maximum efficiency |
| Race | Firm | Sharp | Performance driving |
| Custom | Adjustable | Adjustable | Personalized setup |
With this lineup, drivers get the best of both worlds. Preset modes still exist for convenience, while Custom mode provides advanced personalization.
Variants
It’s important to know that Custom mode is available only on the Pack Three variant. That’s because this trim comes equipped with adaptive dampers, which allow suspension stiffness to be electronically adjusted.
Lower trims — Pack One and Pack Two — continue with passive dampers. Since passive systems don’t support real-time adjustment, these variants do not receive the Custom feature.
Here’s a quick breakdown:
| Variant | Suspension Type | Custom Mode |
|---|---|---|
| Pack One | Passive | No |
| Pack Two | Passive | No |
| Pack Three | Adaptive | Yes |
Mahindra has confirmed that all newly manufactured Pack Three units will include Custom mode as standard.
Update
What about existing Pack Three owners? Mahindra is expected to roll out the Custom mode through an over-the-air (OTA) software update or via dealership support.
That’s a major advantage of modern electric vehicles. Instead of needing mechanical changes, improvements can be delivered digitally. It’s like updating your smartphone — except this update improves how your SUV drives.
Impact
The addition of Custom mode strengthens the XEV 9S’s position in India’s competitive EV market. Buyers today want more than just range and technology; they want personalisation.
By offering adjustable suspension and steering characteristics, Mahindra is enhancing the SUV’s versatility. Whether you’re navigating city traffic, cruising on highways, or tackling uneven roads, the vehicle can adapt to your preference.
More importantly, this move shows that Mahindra is responsive. Listening to customer feedback and implementing meaningful updates builds long-term brand trust.
The Mahindra XEV 9S was already an ambitious electric SUV built on a modern EV platform. With the introduction of Custom drive mode, it becomes more flexible and driver-focused.
By allowing independent control over suspension, steering, and powertrain settings, Mahindra has addressed practical concerns without compromising comfort or efficiency.
For Pack Three buyers, this feature adds significant value and makes the XEV 9S an even more compelling electric seven-seater SUV choice in India.
FAQs
What is Custom mode in XEV 9S?
It lets drivers adjust suspension and steering.
Which variant gets Custom mode?
Only Pack Three with adaptive dampers.
Is Custom mode available in Pack One?
No, Pack One has passive suspension.
Can existing owners receive this update?
Yes, via OTA or dealership support.
What is the starting price of XEV 9S?
Rs 19.95 lakh (ex-showroom).
